Terms and Conditions



The Client.

The term ‘The Client’ refers to any person purchasing and/or participating in a photo session. This also includes persons associated with The Client for example, but not limited to: Partners, Spouses, Children, Friends etc.

The Photographer.

The term ‘The Photographer’ refers to Natalie Houlding and the studio and business premises of Natalie Houlding Photography

Clients Terms & Conditions

1. Photography consent. The Client consents to themselves and/ or their children being photographed by The Photographer.

2. Cancellations. Either The Client or The Photographer may cancel the photo session without cost or penalty, provided that one weeks notice is given to the other party. If The Photographer needs to cancel the photo session at any time then The Photographer will assist, if possible, in helping The Client find an alternative photographer or rescheduling with no additional cost to The Client.

In the event that The Client cancels a photo session giving less than 7 days notice then The Photographer will evaluate on a case-by-case basis as to whether a refund of the full session fee (less the non-refundable deposit) will be given depending on the circumstances of the cancellation. By booking a session The Client agrees to pay a non-refundable deposit of $200 when the session is booked. If the deposit is not paid The Photographer cannot guarantee the booking.
Deposits can paid by:
Paypal – nataliehoulding@gmail.com



Direct bank transfer to: Natalie Houlding | Account Number: 470302767| Sortcode: 012936

3. Session Payment. Payment for the photo session must be completed one week beforehand. Cash payments can be made in full on the day of the session prior to its commencement if confirmed with The Photographer.

4. Vouchers. Vouchers cannot be used in conjunction with any other offer or voucher, and are not redeemable for cash or any other goods, and may only be used as described. Vouchers are non-transferable unless otherwise stated.

5. Image Selection. After your session, photos will normally be ready within 1-2 weeks. Natalie Houlding Photography reserves the right to use her professional experience and judgement to select the best photos from the session for enhancing and delivery. An online gallery is available on request if you would like to select your own photos for enhancing and/or selection. If your photos are made available to you in an online gallery then you need to select and order your images within one week of the online gallery being made available to you. Images are only guaranteed to be available to be ordered for 30 days from your photo session date. After this period images may be deleted from the online gallery.

6. Order Cancellation or Variation. Orders confirmed by The Client with The Photographer are binding and cannot be cancelled, altered or otherwise changed without the express agreement of The Photographer. All changes, additions and variations are subject to additional charges.

7. Payment for Orders. Payment for orders (including Prints, Products etc) must be made in advance and in full prior to The Photographer’s submission.

8. Payment by Instalment. The Photographer may at their discretion agree to accept payment in instalments from The Client. The terms and conditions of such payment plan shall be subject to a separate agreement. In the event that a scheduled deduction fails an additional fee of $25.00 plus the standard service charges will apply.

9. Digital Images. Due to the nature of digital images, all orders of digital images are final and non-refundable. The Photographer warrants that digital images will be supplied to The Client uncorrupted and – if advised by The Client within 14 days of purchase of a damaged or corrupted image(s) – will replace the image(s) free of charge.

10. All packages must be collected. I will provide a post service with the additional cost of $20 for a next day delivery (on working days).

11. Failure to Pay. If The Client refuses delivery of the order (prints, products etc) or refuses to pay the balance of monies due within forty-five days of being notified the order is ready for collection, The Client shall forfeit all monies paid to The Photographer.

12. Discounts. Any changes to a Confirmed Order voids all discounts.

13. Image Files. All photographic image files remain the property of The Photographer at all times.

14. Copyright. In accordance with the Australian Copyright Act of 1968, The Client agrees that The Photographer owns the copyright of all images and videos including but not limited to all rights in preliminary materials and all electronic rights and hereby waives any claims The Client may have based on any usage of the images or works derived there from, including but not limited to claims for either invasion of privacy or libel. For purposes of this agreement, electronic rights are defined as rights in the digitized form of works that can be encoded, stored, and retrieved from such media as computer disks, hard disks, flash media, removable storage media, computer databases, and network servers.

15. Printing Rights. The Photographer retains the exclusive right to make prints and reproductions of images it produces.

16. Marketing & Promotion. By booking the session via phone, email, Facebook or the website’s (nataliehouldingphotography.com) booking form, The Client agrees that the Photographer may reproduce images and videos from a client’s session for marketing, advertising, promotion, exhibition and competition purposes.

17. Client’s Usage and Reproduction. All prints and image files provided to The Client by The Photographer are licensed for personal use only, and cannot be sold or reproduced without written consent.

18. Photography of minors. For subjects under the age of 18 at least one Parent or Guardian must be present at all times whilst the minor is on The Photographer’s premises. The Parent or Guardian must maintain a visual contact with the minor.

19. Physical activity. Photo sessions involve physical activity. This is undertaken at The Client’s own risk.

20. Inherent Qualities. The Photographer prides itself on the very highest standards of printing, mounting, framing and reproduction. However, the manufacturing processes and use of third party suppliers may from time to time result in minor blemishes appearing on products that are beyond our ability to avoid or remove. The Client therefore agrees to accept such blemishes or faults that are deemed to be within reasonable tolerances by The Photographer.

21. Miscellany. This Agreement incorporates the entire understanding of the parties. Any modifications of this Agreement must be in writing and signed by both parties. This Agreement shall be governed by the laws of the State of Queensland.

22. Third Party Sites. This website contains links to third party sites. We are not responsible for the condition or the content of those sites as they are not under our control. The link(s) are provided solely for your convenience and do not indicate, expressly or impliedly, any endorsement of the site(s) or the products or services provided there. You access those sites and use their products and services solely at your own risk.

23. Food Allergies. It is incumbent upon The Client to inform The Photographer of any known food allergies that anyone participating in a Cake Smash Session suffers from. The Cakes used in a session are non-dairy but are made in an environment where dairy products are used.

24. Claims. You hereby irrevocably release and discharge The Photographer from any and all legal claims and demands in relation to images, including defamation, copyright, privacy or right of publicity, you give the same release to any person featured in the images.

Zee ZeeZee Zee
23:14 02 Jun 24
Absolutely terrible person to work with. Wouldn't recommend her to anyone unless you want amateur photos. Really needs to get her attitude and arrogance in check! Don't dare try make false accusations to justify my disappointment in your work. My experience was horrible.
Patrycja MachajPatrycja Machaj
09:11 29 May 24
Natalie did our photo shoot in Airlie beach and was absolutely amazing. She is fun, easy going and makes you feel relaxed but she is also a perfectionist and makes sure pictures are beautiful. I can highly recommend!
Robert CoxRobert Cox
04:04 29 May 24
We recently had a newborn photography session with Natalie, and it was an amazing experience.Natalie was very professional and skilled in handling our baby. She was patient and made sure our baby was comfortable.The session felt personalised and unhurried, allowing us to relax and enjoy the process.Overall, our session with Natalie was wonderful. Her professional expertise and personalised approach made it memorable. We highly recommend Natalie for newborn photography.Thank you, Natalie, for capturing these precious memories.
Hong MaiHong Mai
08:53 05 Dec 23
Natalie's acting skills as a landscape photographer on our helicopter ride was on par with her amazing skills to capture all our special moments from my surprise proposal. Looking back on the photos she was truly able to capture the essence of our key moments and I'm very happy with how our photos turned out! I couldn't recommend her enough, she's professional, quick to respond and overall fantastic at what she does!
Marvin PardilloMarvin Pardillo
21:55 02 Dec 23
Natalie did an amazing job capturing photos of our engagement. The photos she took bring us so much joy and we will cherish them forever!
Trevor WilliamsTrevor Williams
23:35 24 Nov 23
I gasped when I saw the portraits. They are the nicest pictures I've ever had taken! I really appreciated that Natalie was careful to photograph all the poses I brought as examples. She did not rush us, and made sure that we got everything we wanted before ending the session.We were on vacation at Airlie Beach to celebrate our 14th wedding anniversary. Even though I don't feel comfortable in front of a camera, I really wanted pictures to remember this special time. Natalie was easy to work with. She replied quickly to emails and was happy to answer questions. If you're at all on the fence about doing this, please don't hesitate. You'll be so glad that you did.Thank you, Natalie, for capturing memories we will cherish for a lifetime!
Alicia GroenAlicia Groen
13:40 07 Nov 23
HIGHLY RECOMMEND!!Natalie is truly amazing! Our first ever photoshoot experience and Natalie made it so relaxing, fun and very professional. Her creativity is breathtaking and we now have the most special forever memories that we can cherish forever. Natalie truly is a baby whisperer and our little girl at 6 days old was so calm through the entire shoot! This experience totally exceeded our expectations ❤️ We are so excited for all our future photoshoots with Natalie xx
Jessica CampbellJessica Campbell
22:26 21 Oct 23
Natalie did a photo shoot on Hamilton Island for my extended family comprised of 8 adults and 10 kids aged (12 - 18 months). She was completely relaxed and directed the group with ease. The photos she captured are gorgeous. There were so many "keepers" we had trouble whittling down the list of the best ones to print off. Highly recommend Natalie.
03:37 07 Oct 23
Sophie YannSophie Yann
04:38 31 Aug 23
Natalie was really amazing to work with! She had awesome ideas for shoot locations and was very accomodating. She helped make our family holiday in Airlie Beach very special!! Post photoshoot assistance was also great!
Natalie was truely amazing to work with. She was the baby whisperer, and worked with my 11 day old with ease, patience and love. Her skills are 10/10, and I highly recommend her for your newborn shoots!!! Thank you Natalie, we are in love with our photos. Your work is inspirational and brings my family so much joy. 🩷
Marnie HarrisMarnie Harris
23:26 02 Mar 23
Natalie was amazing! So friendly and professional & the images she produced were so much better than I could ever have imagined. She has a wonderful, calming presence with children and I can’t recommend her highly enough.
Lee JeffersonLee Jefferson
01:21 01 Feb 23
Natalie is friendly and did a great job with our family photo session, we are very happy with the results.
Stacey GoadStacey Goad
23:58 03 Dec 22
We engaged Natalie to take family photo’s for us while we holidaying at Airlie Beach. The first time our family had all been together in years (we love all around Australia) so we wanted to capture the moment - 25 of us including 11 kids….no mean feat!! We were so happy with the results - photos we will have forever. Can’t thank Natalie enough for her professionalism and patience! She made everything very easy and costs were so reasonable. It’s a big tick and thank you from us!
Samantha PawseySamantha Pawsey
11:53 10 Nov 22
I highly recommended Natalie! She made us feel super comfortable and the photos turned out to be incredible.
Natalie did my maternity photoshoot by the beach and I had a fantastic experience with her. She was accommodating with my preferences prior to the shoot through email. On the day, she made it comfortable and easy, also bringing several dresses to choose from for additional looks. The final edited photos were available in 3 days, which is a pretty impressive turnaround. I will cherish those photos for a lifetime as they turned out more beautiful than I have imagined.
Amanda DuncanAmanda Duncan
02:33 12 Apr 22
I wanted to find a photographer that could capture the right moments of my pregnancy and the birth of my daughter. Natalie not only did that, she made me feel beautiful and made the moments feel even more special. The quality of her work was outstanding, she offer her opinions on best look and also gave us the option to choose more pictures, which of course we did, how could we not since they were so beautiful. Thank you Natalie for making this experience one to remember.

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